Ordering Info

CHRISTMAS ORDER DEADLINES 
UK - Standard (1st Class) - 17th Dec
UK - Tracked (Special Delivery) - 20th Dec

How does my piece come packaged?

Each Loubijoux piece comes presented in a card pillow box or add on one of our branded cotton gift pouches. Orders are sent within a shallow recyclable box which slips right through most letterboxes.

Can I send a gift directly to my recipient?

Absolutely. We can include a printed gift note free of charge, please send your message via our contact from once you've have placed your order and include the order number.

We don't include invoices so be sure to let your recipient know who their gift is from!

How long will it take to prepare my order?

Orders are ready for despatch within 3-5 working days (excluding weekends). Please note all items are currently made to order. If you need your order sooner, please get in touch before ordering and we'll do our best to accomodate where possible. You will receive notification once your order is on its way.

What are my delivery options?

Please note we currently do not ship to Northern Ireland.

Do you ship internationally?

We currently ship to non-EU countries through our Etsy store.

Please note we currently do not ship to EU countries.

How do I return an order?

If you are not completely satisfied with your purchase you may return it within 14 days of receipt. Items must be returned in their original unworn condition with packaging at the buyer's expense. It is your responsibility until it reaches us and for this reason we strongly recommended gaining proof of posting. We are unable to take responsibility for returns lost or damaged in transit. We regret we are unable to refund original postage and packaging fee (if applicable) unless the item is faulty or incorrect.

**Please note items which have been personalised or altered specifically to your needs and earrings, in the interests of hygiene, are non-refundable unless faulty**

Please contact us to arrange a return here.

Every effort is made to accurately portray our products but please note colours may vary slightly dependant on screen settings and items are not shown actual size. Please read and consider measurements carefully before making your purchase.

What is vintage?

We generally regard anything pre 1990s as vintage. Vintage components are commonly used throughout our designs and may occasionally show signs of aging - light tarnishing, age spots or scuffing - though wherever possible we will always try to avoid this or buff this out. Our vintage components are previously unused old factory stock.

Do you do custom orders?

We don't accept custom orders but we can alter existing designs to your specific requirements e.g. change the length or colour of a chain, convert an earring into a necklace etc. Contact us to discuss your ideas and we'll see what we can do!

How can I contact you?

You can get in touch by using the contact form.