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Privacy Policy

At Loubijoux, we respect your right to privacy and are committed to ensuring your information is secure.  This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.loubijoux.bigcartel.com (the “Site”).

COLLECTION AND USE OF PERSONAL DATA

We may collect and process the following data about you:

“Order Information” – When you make a purchase or attempt to make a purchase through the Site, we collect information from you, including your name, billing address, shipping address and email address.  You may also choose to provide us with additional, but not required, information such as phone number or personalization requests.  This is for the purpose of fulfilling your order.

“Enquiry Information” – When you contact us through the contact form on our Site or directly via our email address we may collection information from you, including your name and email address.  This is for the purpose of being able to respond to your comment or question and offer our assistance.

We may share, and by making a purchase from this website you hereby consent to our sharing of personal data with the following:

- BigCartel who host the Site and provide the platform to sell our products and services to you. You can view BigCartel’s privacy policy here.

- PayPal who process payments for purchases from the Site. You can view PayPal’s privacy policy here.

- Service providers who assist in the delivery of our products/services we provide to you.

- Third parties if we believe that disclosure is advisable or necessary to comply with the law, or to protect the rights, property or safety of Loubijoux or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

COOKIES

We use cookies on this Site to provide you with a better user experience. Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser. Some cookies are required to enjoy and use the full functionality of this Site and if you block cookies you may not be able to use some of the features on our website. >By continuing to browse and/or purchase from this Site, you consent to the use of cookies.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

GOOGLE ANALYTICS

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns when someone visits the Site. We do this to find out things such as the number of visitors to the various parts of the Site and what country they come from. This information is only processed in a way which does not identify any individual person. You can view Google’s privacy policy here.

MAILING LIST

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about our products, offers and sales and also, to check our records are right and to check every now and then that you’re happy and satisfied and want to keep hearing from us. We don't sell, rent or trade email lists with other organisations and businesses and we never have.

We use a third-party provider, MailChimp, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information you can view MailChimp’s privacy policy here.

You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing sarah@loubijoux.co.uk.

LINKS

When you click on a link on the Site this may direct you away from the Site. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

DATA RETENTION

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information. Order Information is stored for 6 years for accounting and legal purposes before being destroyed.

We will retain your Enquiry Information only for as long as necessary to resolve your enquiry unless this contains information regarding a custom order or amendments to Order Information. In this case it may be stored as Order Information as above.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes will take immediate effect upon posting here. You should check this page occasionally to ensure you are happy with any changes to this policy.

CONTACT US

If you would like to access, amend or delete any personal information we have about you or request more information you can do so by contacting us by e-mail at sarah@loubijoux.co.uk or by mail using the details provided below:

Loubijoux, 28 Woodeson Lea, Leeds, LS13 1RJ, United Kingdom

 

Updated 13/05/2018